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Homemade Pickles

Shipping & Exchange

Shipping Policy

At Pind Roots, we strive to deliver your order safely and promptly.

Order Processing

  • All orders are processed within 1-2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeline

  • Punjab & Nearby Regions: 2-4 business days
  • Rest of India: 4-7 business days
  • Remote locations may require additional delivery time.

Shipping Charges

  • Free shipping on orders above ₹999.
  • A nominal shipping charge may apply to orders below the free shipping threshold.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

Delivery Delays

While we work with reliable courier partners, delivery timelines may occasionally be affected by weather conditions, public holidays, or unforeseen logistical issues. We appreciate your patience and understanding.

Exchange Policy

Customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we are happy to assist with an exchange.

Exchange Eligibility

To qualify for an exchange:

  • The request must be made within 7 days of receiving the order.
  • The product must be unused, unwashed, and in its original condition.
  • Original tags, labels, and packaging must be intact.

Non-Exchangeable Items

The following items cannot be exchanged:

  • Used or washed products.
  • Products damaged after delivery.
  • Customized or personalized items.
  • Products purchased during clearance or special sale events.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact our support team within 48 hours of delivery.
  2. Share clear photographs of the product and packaging.
  3. Our team will review the request and arrange a replacement if approved.

Exchange Process

  • Once your exchange request is approved, we will arrange a pickup where service is available.
  • After inspection of the returned product, the replacement item will be dispatched.
  • Exchange processing may take 5-7 business days.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.
  • For cancellation assistance, please contact our customer support team as soon as possible.

Need Help?

For any shipping, exchange, or order-related queries, please contact us:

Email: care@pindroot.com
Phone: +91 98883 97373

We are always happy to help and ensure you have a smooth shopping experience with Pind Roots.